We have been a player in the mainstream arena of Computerized Maintenance Management Systems for the last 15 years.
I’ve had the unique opportunity of being involved in both the sales (Sales Professional) as well as the implementation (Project Manager) side of our Q-CMMS.
Some of the alarming questions I have come across over the last couple of years are:
“I spent over a million rand on my previous application and never got it off the ground”
“My current application has all the latest bells and whistles, it cost me a fortune, and my people still don’t use it.”
My answer is simply – K.I.S.S. – Keep It Simple Stupid:
From a sales perspective, sales people where born with the philosophy to always “up sell”, and to always push the boundaries of profit and margin. Why not take a step back and focus on what the customer needs. Why sell an application that comes with all the latest bells and whistles, when you know they will never make use of half of the functionality, and in the end infuriate not only the customer but also the end user. Yes, you made a sale worth millions, but ultimately you will end up with a p…. off customer and worse than that a system that ends up on a shelf under the “wasted money and effort” tag.
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